Problem Management

Tag: Problem Management

5 Tips to Maximize Your CMDB in Service Delivery

IT is evolving from the daunting task of tracking inventory in spreadsheets to building a configuration management database (CMDB) into their service desk. The CMDB offers a host of benefits…

When Does an Incident Become a Problem?

Dealing with incidents is a common, if not everyday, function of just about every IT department. Incidents may be indicative of underlying problems (and they quite often are), but they…

The Benefits of a Successful ITIL Incident Management System

Successful incident management will prevent these problems from interrupting business processes (any longer than necessary) or impacting other IT services.