Tag: Self-Service Portal


IT: The Employee Engagement Department—SolarWinds TechPod 022

January 28, 2020

What is employee engagement and what does it have to do with IT? Andrew Eardley-Day, ITSM system administrator for Betfred, and Joey Brown, product manager for SolarWinds ITSM, join episode host Chris McManus to discuss the importance of versatile service desk engagement methods for …

Employee engagement



IT’s New Responsibility: Employee Engagement

October 30, 2019

The importance of employee engagement with IT should be obvious. Everything they do depends on IT infrastructure and digital tools, so it’s crucial that they have an outlet to express their needs to the department that owns this technology.