
1. Drive Service Through an Employee Portal
There are a number of reasons organizations choose to drive internal service through the employee service portal. The obvious benefit is that it connects employees to all of the available functions of the service desk. They can submit incidents, browse the menu of service requests, search the knowledge base, and look at any pending service they’re waiting for. In this context, the service portal is crucial because it allows the service provider to collect the data it needs to deliver the best possible service. This separates the portal from other methods of submitting tickets and/or service requests.
