data

Tag: data

Why Complete Data is Key to a Winning ITSM + ITAM Strategy

Are you taking a modern approach to the way your IT team manages its technology assets? With so many separate service desk and IT asset management (ITAM) solutions available on…

Migrating Help Desks? 7 Questions to Ask for a Smooth Transition

Service desks have come a long way in the last few years, and if you’re looking to migrate to a new solution, it may seem like a daunting task. The…

Does Data Have Ethics? Data Ethic Issues and Machine Learning

Welcome to part one in a five-part series on machine learning and artificial intelligence. I figured what better place to start than in the highly contested world of ethics? You…

15 ITSM ITIL Metrics for Tracking Incident and Service Management Success

Your service desk solution may come with a baked-in set of reports, but these aren't necessarily the most critical ITSM ITIL metrics for your service team to track.

Are ETL Processes Still Relevant for Today’s IT Automations

Relatable chatbots are the present and future of ITSM, so learn more about why it’s important to develop their backstories.

It’s 2 a.m., Do You Know Where Your Data Is?

If you are old enough, you might remember that commercial that played late at night and went something like this… “It’s 10 p.m., do you know where your children are?” …

7 Ways IT Data Powers the Service Desk

Data is only valuable if you use it to solve a problem. Look no further than the IT service desk for a number of possibilities. Here are seven IT service…

The Future Isn’t in Databases, But in the Data

In the past year I have earned a couple of certificates from the Microsoft Professional Program. One certificate was in Data Science, the other in Big Data. I’m currently working…

Using Data to Improve Employee Services (Part 2)

As an internal service provider, your job is to give them everything they need to perform at the highest level, with as little friction as possible. This is employee service,…

Using Data to Improve Employee Services (Part 1)

There are a seemingly infinite number of ways to use data in service delivery, and people think of new ones every day. Here are two methods you can use to…