Tag: data






author:

Systems

It’s 2 a.m., Do You Know Where Your Data Is?

August 29, 2018

If you are old enough, you might remember that commercial that played late at night and went something like this… “It’s 10 p.m., do you know where your children are?”  This was a super-short commercial that ran on late night TV in the 1980s; …


make reporting part of IT service catalog

author:

ITSM

7 Ways IT Data Powers the Service Desk

June 14, 2018

Data is only valuable if you use it to solve a problem. Look no further than the IT service desk for a number of possibilities. Here are seven IT service desk functions that depend on collecting and using accurate IT data:


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Database

The Future Isn’t in Databases, But in the Data

June 11, 2018

In the past year I have earned a couple of certificates from the Microsoft Professional Program. One certificate was in Data Science, the other in Big Data. I’m currently working on a third certificate, this one in Artificial Intelligence.   You might be wondering …


top 10 itil acronyms to remember

author:

ITSM

Using Data to Improve Employee Services (Part 2)

April 17, 2018

As an internal service provider, your job is to give them everything they need to perform at the highest level, with as little friction as possible. This is employee service, and you can apply many of the same principles of customer service. You want to track their needs, measure your successes, make adjustments, and build a strategy around this data to deliver the most effective services.


make reporting part of IT service catalog

author:

ITSM

Using Data to Improve Employee Services (Part 1)

April 12, 2018

There are a seemingly infinite number of ways to use data in service delivery, and people think of new ones every day. Here are two methods you can use to collect and leverage data for better internal service (we’ll explore two more next week)


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