Insights and Best Practices

Latest Posts in Insights and Best Practices

Selecting the Best Azure VM Type for Your Workload

Organizations all over the world have been moving workloads to the cloud. Microsoft Azure provides a host of benefits and services which make it a top choice for on-premises to…

Hyperscalers: The Complete Guide to What, Why and How

We’ve heard a lot about hyperscalers over the last several years as public cloud adoption began to rise. Now, they’ve become a central part of global IT infrastructure and essential…

How to Assess Current Workloads for a Cloud Migration

Organizations large and small are taking advantage of cloud computing. This can be as simple as leveraging Office 365 or migrating all of their business applications from a data center…

What Databases Taught Me About Scaling Observability

I recently attended a virtual event and heard the speaker comment, “Relational databases don’t scale.” To my ears, this is about as silly a statement as saying, “No one can…

How Cloud Asset Management Provides Fuller Inventory Visibility

Cloud adoption has grown in recent years. From organizations developing a cloud-native strategy to those focused on cloud migration, there are many different ways to consume the cloud. No matter…

Can an Application Exist Today Without a Database?

As a data professional, I often think about all the things around me generating data and consider where this data is ultimately being used. Have you ever taken a minute…

A Guide to Stack Overflow’s Path to the Cloud

Like many companies, Stack Overflow is trying to get out of the business of running our architecture in our own data centers; instead, we want to offload some of the…

A Comprehensive Guide to Chatting Rules and Etiquette for Service Desk Teams

It’s increasingly common for service desk teams to perform some support operations over a live chat. This is a win for everyone. When using chat support, employees are looking for…

Top 7 Customer Service Skills Every Service Desk Team Should Have

Internal IT support teams are often the first place employees turn for help with technical issues, and it’s important for team members to be able to quickly understand problems, identify…

8 Change Management Best Practices You’re Probably Not Following

Change management methodologies are often seen as complex and clunky, which can lead to these initiatives having a high failure rate in many organizations—but why does change management have this…