Key performance indicators (KPI) are values that every business can measure and track – values that show the effectiveness of your performance as an organization toward your business objectives.
The advantages of capacity management are plentiful. Simply put, IT capacity management is an ideal arrived at through the construction of a set of processes and monitoring efforts.
For the sake of your customers, and for the sake of all your organization’s stakeholders (both internal, and external) it’s crucial to understand how IT and ITSM affects your customer…
What is Agile Service Management in an IT Service Management (ITSM) context? Is it an official term? Is there a body of knowledge behind it? Before answering that question, it’s…
As a general concept, change management is relatively straightforward, if a bit broad in its scope. Change management as an ITSM discipline, on the other hand, is more specific in…
The technology is new and it’s evolving, but there are already tangible benefits in service delivery time and accuracy. Which of these features would have the greatest impact on your…
There are many reasons why an organization may need to migrate a data center (DC). This migration of data may seem like it should be a relatively straightforward, simple operation.…
Service desk automations are designed to streamline processes and remove the tedious areas of service delivery, so your service providers and technicians can focus on exceeding employee service expectations.
A “major incident” can be a nightmare for any business – that much seems agreed upon. In practice, however, defining what a major incident is and how to respond to…
Understanding the basics of IaaS vs PaaS and Saas vs PaaS has become a crucial aspect of understanding for businesses that leverage cloud-based services.
