IT Service Management

Gardner knew that IT could set up similar processes through Samanage, and to his credit, he also recognized that the entire organization could run services through one familiar platform for…

Because there’s now such a heavy reliance on devices, applications, and other common business technology, the IT help desk bears a heavy burden in everyday business functions.

According to ITIL, service management is “a set of specialized organizational capabilities for providing value to customers in the form of services.” It’s important to remember that customers (in this…

One way to improve the employee experience is to connect them to all of the services HR provides. I recommend building a service desk experience for HR in a four…

You can plan for all of the crossover between departments by creating automated tasks, reminders, escalations, and notifications for every service provider. You can identify bottlenecks where tasks are delayed…

Today’s IT service desks and IT organizations face countless challenges. These challenges can be effectively overcome with a comprehensive IT service management (ITSM) strategy, and the right supporting solutions in…

Faster, smarter service begins with collecting the data within your organization. To date, the CMDB is the most effective way to collect, store, and organize that data.

As any business grows, these processes become more complicated and more frequent. The good news is, you can build streamlined workflows for financial requests, complete with automated tasks and approvals.

Marketing is an important service provider to all employees. They create a variety of customer-facing resources. The service catalog can help create efficient processes for these projects to help ensure…

As an internal service provider, your job is to give them everything they need to perform at the highest level, with as little friction as possible. This is employee service,…