The Software as a Service (SaaS) era is ending—at least, that’s what…
Pre-planning and practicing internal communication in anticipation of the next incident is so crucial to improving your overall organizational response to incidents.
One of my biggest pet peeves with AI is the word itself. Words matter, especially in IT. Whether you’re trying to nail down a scope of work for a project,…
Automating processes within your service management strategy reduces repeat work to make it easier for your team to get stuff done. Your service management solution should allow you to customize…
Hopefully, you have been following along with this series and finding some useful bits of information. We have covered traditional APM implementations in part one, part two, and part three. In this post,…
Take a long, critical look at your IT help desk solution to see if it enables your organization to meet a growing list of demands. If you find any of…
With the popularity of Agile methodologies and the ubiquity of people claiming they were embracing NetOps/DevOps, I could swear we were supposed to have adopted a new silo-busting software-defined paradigm…
I’m 98% confident if you ask three data scientists to define Artificial Intelligence (AI), you will get five different answers. The field of AI research dates to the mid-1950s, and…
When I first began this post, my thinking revolved around the translation problems of a declarative approach to network operation, but having only procedural interfaces to work with. Further thought…
Having a strong customer community for feedback and ideation is critical when optimizing innovation. It supports product strategy while removing blinders to product deficiencies and allowing a democratic approach to…
