What Does It Mean To Be “Service Oriented”? One of the biggest challenges facing contemporary IT leaders is finding the requisite time to be an innovative partner to the entire…
IT Asset Management Meets Employee Service Management IT asset management can be a fundamental element of ongoing organizational success. Organizations large and small, in multiple industries, rely on technology to…
Multi-Cloud Management, Multi-Tenant Cloud ITSM Platforms, and IT Security IT security is a complicated and continually evolving set of targets that is well beyond the scope of a single blog…
ITSM and ITAM – Better Together For many of us, even some who may have been in the IT game for a while, it can be challenging to navigate the…
The Pink19 Conference in Las Vegas featured the rollout of ITIL 4. Our Samanage team has you covered with all of the highlights.
Discover key concepts of integrating customer experience (CX) management into your IT service management strategy and how it can improve your employee services.
Faster, smarter service begins with collecting the data within your organization. To date, the CMDB is the most effective way to collect, store, and organize that data.
You can, and should, apply fundamentals of ITIL to new challenges in service. The ITIL framework will survive because it’s designed to align with the business goals of the employees…
A service desk automation is a customizable rule that will automatically make routine decisions based on data input, speeding up service processes and empowering the organization through thousands of little…
Long story short, employees want to do their jobs, and they don’t want disruptions from the technology or tools they use. It’s simple to say, but complicated to deliver, especially…
