IT Service Management

Tag: IT Service Management

Service-Oriented IT – What Is It?

What Does It Mean To Be “Service Oriented”? One of the biggest challenges facing contemporary IT leaders is finding the requisite time to be an innovative partner to the entire…

Handling IT Asset Management Challenges as Service Management Expands

IT Asset Management Meets Employee Service Management IT asset management can be a fundamental element of ongoing organizational success. Organizations large and small, in multiple industries, rely on technology to…

Multi-Cloud Management for IT Security Issues

Multi-Cloud Management, Multi-Tenant Cloud ITSM Platforms, and IT Security IT security is a complicated and continually evolving set of targets that is well beyond the scope of a single blog…

ITSM vs. ITAM: What’s the Difference?

ITSM and ITAM – Better Together For many of us, even some who may have been in the IT game for a while, it can be challenging to navigate the…

ITIL 4 Launch and Key Takeaways From Pink19

The Pink19 Conference in Las Vegas featured the rollout of ITIL 4. Our Samanage team has you covered with all of the highlights.

What IT Service Management Pros Should Know About CX (Customer Experience)

Discover key concepts of integrating customer experience (CX) management into your IT service management strategy and how it can improve your employee services.

Modern ITSM Practices: CMDB and Asset Management

Faster, smarter service begins with collecting the data within your organization. To date, the CMDB is the most effective way to collect, store, and organize that data.

Modern ITSM Practices: ITIL for Today

You can, and should, apply fundamentals of ITIL to new challenges in service. The ITIL framework will survive because it’s designed to align with the business goals of the employees…

Modern ITSM Practices: Automation

A service desk automation is a customizable rule that will automatically make routine decisions based on data input, speeding up service processes and empowering the organization through thousands of little…

3 Ways ITSM Serves Today’s Employee

Long story short, employees want to do their jobs, and they don’t want disruptions from the technology or tools they use. It’s simple to say, but complicated to deliver, especially…