Tag: IT Service Management

Service Oriented IT

author:

ITSM

Service-Oriented IT – What Is It?

June 4, 2019

What Does It Mean To Be “Service Oriented”? One of the biggest challenges facing contemporary IT leaders is finding the requisite time to be an innovative partner to the entire organization while continually fighting fires. At an overwhelming majority of organizations, the budget reflects …



Multi Cloud Management Cloud ITSM

author:

ITSM

Multi-Cloud Management for IT Security Issues

May 21, 2019

Multi-Cloud Management, Multi-Tenant Cloud ITSM Platforms, and IT Security IT security is a complicated and continually evolving set of targets that is well beyond the scope of a single blog post. That said, there are several ways that IT service management can help organizations …


5 ways ITSM has changed in past decade

author:

ITSM

ITSM vs. ITAM: What’s the Difference?

May 14, 2019

ITSM and ITAM – Better Together For many of us, even some who may have been in the IT game for a while, it can be challenging to navigate the wide variety of acronyms dotting the contemporary IT map. One basic distinction that can …




how to eliminate silos devops

author:

ITSM

How to Eliminate Silos Using DevOps

August 9, 2018

For too long, development and operations teams have operated in a vacuum, independent of one another. These silos limit communication between teams, often at the expense of the company.



modern itsm practices ITIL

author:

ITSM

Modern ITSM Practices: ITIL for Today

March 1, 2018

You can, and should, apply fundamentals of ITIL to new challenges in service. The ITIL framework will survive because it’s designed to align with the business goals of the employees it serves. As goals and expectations change, ITIL is flexible to help meet them.


modern itsm best practices automation

author:

ITSM

Modern ITSM Practices: Automation

February 22, 2018

A service desk automation is a customizable rule that will automatically make routine decisions based on data input, speeding up service processes and empowering the organization through thousands of little time savers.


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