knowledge base

Tag: knowledge base

Consolidate Knowledge Base Articles from Multiple Departments in 5 Steps

After adopting foundational practices of knowledge management many organizations aim to expand this practice outside of IT. While comprehensive knowledge management is an effective way to connect employees to solutions…

Is Your Service Desk Too Complicated to Use?

It’s an exchange that happens almost every day in every business office: Employee peeks over the divider and asks her coworker, “Hey, how do I connect this to Bluetooth?” Maybe…

How to Drive End Users to Adopt Self-Service in the Service Desk

Self-service can be an ideal solution in many cases. Just think about the number of times you’ve troubleshooted issues with your car, fixed the WiFi in your home, or replaced…