knowledge base

Tag: knowledge base

Is Your Service Desk Too Complicated to Use?

It’s an exchange that happens almost every day in every business office: Employee peeks over the divider and asks her coworker, “Hey, how do I connect this to Bluetooth?” Maybe…

How to Drive End Users to Adopt Self-Service in the Service Desk

Self-service can be an ideal solution in many cases. Just think about the number of times you’ve troubleshooted issues with your car, fixed the WiFi in your home, or replaced…