Tag: service desk

author:

ITSM

3 Critical Data Points to IT Asset Tracking

October 1, 2020

As companies grow and mature, it’s easy to feel trapped in an IT asset mud pit. IT pros faced with increasing numbers of users, more complex systems, and a variety of vendor products can lose track of IT assets, let maintenance slide, and run …




author:

ITSM

Is Your Service Desk Too Complicated to Use?

July 23, 2020

It’s an exchange that happens almost every day in every business office: Employee peeks over the divider and asks her coworker, “Hey, how do I connect this to Bluetooth?” Maybe it’s a frozen laptop, or a glitch in the browser, or an issue connecting …




author:

ITSM

Flying the Service Desk to HR and Beyond

April 16, 2020

How would you describe successful IT services? Reliable, efficient, and user-friendly are adjectives that often come to mind. Many IT departments leverage an ITSM solution to help deliver high quality services to the employees in the organization. IT uses automated workflows to fulfill requests …


author:

ITSM

Q&A: Top Soft Skills IT Service Desk Pros Should Have

March 19, 2020

A service desk professional is usually required to have a significant amount of knowledge about the IT industry, strong technical skills, and a wide range of experiences that demonstrate those skills. But among all of the hard skills needed to do the job, there …



author:

ITSM

4 Key Integrations to Consider for Your Service Desk

November 27, 2019

One of the greatest challenges for IT departments in the age of digital transformation is consolidating data and creating opportunities for different systems to work together toward common goals. Technology integrations are a key piece of streamlining processes, and that’s especially true in the …