Working with IT around the planet can be challenging, not because of technology, but because of cultural differences. Join Kevin M. Sparenberg, SolarWinds Head Geek™ Sascha Giese, and Stephen Foskett to talk both about those differences and the things we have in common in supporting users and working with technology across every time zone. They’ll share some support horror stories and some tips for working effectively worldwide.
Stephen Foskett, Organizer in Chief, Tech Field Day
Stephen is an active participant in the world of enterprise information technology, currently focusing on enterprise storage, server virtualization, networking, and cloud computing. He organizes the popular Tech Field Day event series for Gestalt IT and runs Foskett Services. A long-time voice in the storage industry, Stephen has authored numerous articles for industry publications, and is a popular presenter at industry events. He can be found online at TechFieldDay.com, blog.FoskettS.net, and on Twitter at @SFoskett.
Sascha Giese, Head Geek, SolarWinds
Sascha holds various technical certifications, including being a Cisco Certified Network Associate (CCNA), Cisco Certified Design Associate (CCDA), Microsoft Certified Solutions Associate (MCSA), VMware Technical Sales Professional (VTSP), AWS Certified Cloud Practitioner, and Network Performance Monitor and Server & Application Monitor SolarWinds Certified Professional® (SCP). He has more than ten years of technical IT experience, four of which have been as a senior pre-sales engineer at SolarWinds. As a senior pre-sales engineer, Sascha was responsible for product training SolarWinds channel partners and customers, regularly participated in the annual SolarWinds Partner Summit EMEA, and contributed in the company’s professional certification program, SolarWinds Certified Professional.
Kevin M. Sparenberg, Technical Content Manager, Community, SolarWinds
Kevin started playing with computers on a TI-99/4A when he was just a wee lad. Since then, he’s broken almost as many systems and he’s fixed – working in retail, customer support, consulting, and most recently with a global law firm before joining SolarWinds and contributing to many roles and departments.