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Implementing 5 Essential ITSM Best Practices Throughout Your Organization
ITSM best practices already help remove the service friction in IT, but they can also be helpful in daily requests for other departments. In this post, we’re going to look…
5 Samanage Customers Use Service Portal for Better Employee Experience
Not only will the service portal give employees a one-stop shop to submit a ticket, request a service, or search the knowledge base, but it also allows the service providers…
7 Ways HR Can Collect Data Through the Service Desk
Human resources is the department that most often deals directly with employees, and in fact, HR can collect data to create a service-desk-style experience, removing the friction from daily requests,…
7 Ways IT Data Powers the Service Desk
Data is only valuable if you use it to solve a problem. Look no further than the IT service desk for a number of possibilities. Here are seven IT service…
Translating ITSM to Other Departments
IT departments all over the world are getting very good streamlining service. In fact, ITSM has been so successful that other departments want to provide the same level of service.
Defining the New Employee-Focused Service Management
When you think of “employee-focused” service management, many of the elements are already there in IT. These best practices are designed to create better working environments where employees get what…
Control IT Spending With Automatic Warranty Updates
The larger an organization, the more difficult it is to track and predict purchasing and maintenance costs for all of the devices employees use. That’s why lifecycle and warranty tracking…
What’s the Average IT Service Desk to Employee Ratio?
It's common to hear that the IT service desk staff has become so swamped with work that they feel like full-time IT "firefighters," working long hours and straining to keep…
Change Management: “Are We Doing It Right?”
Definitions, titles, and flowcharts about change management can be overwhelming. Instead of starting there, I would like help you identify some signs that your process might need improvement, and the…
Five Samanage Customers on the Benefits of the Service Catalog
One thing we find is that many new customers are surprised by how many parts of multi-step services they can automate through the service catalog. They might not have chosen…
