The Software as a Service (SaaS) era is ending—at least, that’s what…
“Shiny object syndrome” exists within both the IT and cybersecurity fields. The press loves to focus on the sleekest new security toys or the latest threat-hunting technique. After all, red-team/blue-team…
Agile ITSM and the Agile Service Desk Up to this point, Agile IT has been mostly confined to the world of software development. Well…that is changing. Simply put, Agile has…
DevOps practices are key to helping companies achieve optimal velocity and higher code quality. As tech pros, we know DevOps is not just a change of processes brought into IT…
Phoummala Schmitt opens up to host Alex Navarro about the unconventional career path that led her to becoming a Microsoft advocate. Listen in as they discuss taking control of your…
Assembling the First Board of Directors for PASS Way back in the waning of the 1990s, I was the lead DBA for SQL Server at the Practice Service Center for…
The pace of cybersecurity is moving faster than ever, and IT pros have to stay ahead of the game if they hope to stay ahead of hackers. Unfortunately, many organizations…
What SolarWinds' acquisition of Samanage means for the ITSM market.
With SolarWinds, IT pros are discovering a smarter way to manage apps, servers, databases, and hybrid clouds. The shift starts here. The internet is littered with information, and misinformation, regarding…
Applications of Artificial Intelligence Are Everywhere You may not realize it unless you are deeply involved in the creation and application of artificial intelligence, but AI is everywhere around you,…
Most organizations are familiar with the constant exercise of prioritizing price or performance, particularly in decisions about technology infrastructure. As businesses become increasingly data-driven, the demand is skyrocketing for fast,…
