Tag: Beyond IT

smart service desk

author:

ITSM

What Makes a Smart Service Desk?

April 25, 2019

AI is paving the way for ITSM and the future of the service desk. Learn the 5 principals of what makes an IT service desk “smart” and what to start implementing.


defining employee engagement ITSM

author:

ITSM

7 Ways HR Can Collect Data Through the Service Desk

June 19, 2018

Human resources is the department that most often deals directly with employees, and in fact, HR can collect data to create a service-desk-style experience, removing the friction from daily requests, and connecting employees to the solutions they need.