Help Desk Software

Tag: Help Desk Software

Uses of Artificial Intelligence and How they Relate to IT Help Desks

Applications of Artificial Intelligence Are Everywhere You may not realize it unless you are deeply involved in the creation and application of artificial intelligence, but AI is everywhere around you,…

ITIL 4 Update Launch is Almost Here

Common criticisms of ITIL's shortcomings have led to the creation of other frameworks that attempt to either replace ITIL or complement its application, depending on the IT context.

Samanage Moves Up the List of G2 Crowd’s Best Software Companies for 2019

Samanage moves up six spots on G2 Crowd's top software companies in 2019.

10 Most Common Help Desk Problems

Here is a list of the 10 most common types of IT help desk calls. How does it compare to your list?