Although our Head Geek Leon Adato may have attempted to predict 2020 last year, no one could’ve prepared us for what was to come. Today as we work from various…
Raise your hand if you’re in IT and you’ve at some point in your career worked on the help desk. That’s what we thought. As the front lines of support…
Thanksgiving is just a couple days away for folks celebrating in the US, so what better time than now to share what we’re thankful for? Many of us are giving…
It’s the witching hour and the night is cold. Something feels eerie—it seems calm, but you’re not sold. You turn your computer on and to your despair, Through the garishness…
Aiming for continual improvement of the services provided to employees is an obvious goal for IT leaders, but it can be unnecessarily difficult to make adjustments without good reporting. The…
The day-to-day life for most IT techs can be stressful to say the least. High priority tasks like security and upgrading infrastructure can sometimes be difficult to prioritize when so…
Service desks have come a long way in the last few years, and if you’re looking to migrate to a new solution, it may seem like a daunting task. The…
Take a long, critical look at your IT help desk solution to see if it enables your organization to meet a growing list of demands. If you find any of…
Fix what ails your SolarWinds® environment. Tech Support specialist Jason Ferree joins Head Geeks Leon Adato and Patrick Hubbard as they show you how to keep your SolarWinds environment healthy.…
