help desk

Tag: help desk

2021: The Year We May Be Able to Predict

Although our Head Geek Leon Adato may have attempted to predict 2020 last year, no one could’ve prepared us for what was to come. Today as we work from various…

What Is Help Desk Software?

Raise your hand if you’re in IT and you’ve at some point in your career worked on the help desk. That’s what we thought. As the front lines of support…

10 Automated Service Desk Workflows We’re Thankful for in 2020

Thanksgiving is just a couple days away for folks celebrating in the US, so what better time than now to share what we’re thankful for? Many of us are giving…

5 Service Desk Tickets Sure to Keep You Awake at Night

It’s the witching hour and the night is cold. Something feels eerie—it seems calm, but you’re not sold. You turn your computer on and to your despair, Through the garishness…

Why Reporting and Dashboards Are Critical to Your Service Desk

Aiming for continual improvement of the services provided to employees is an obvious goal for IT leaders, but it can be unnecessarily difficult to make adjustments without good reporting. The…

10 IT Service Desk Tasks You Shouldn’t Have to Handle Manually

The day-to-day life for most IT techs can be stressful to say the least. High priority tasks like security and upgrading infrastructure can sometimes be difficult to prioritize when so…

Migrating Help Desks? 7 Questions to Ask for a Smooth Transition

Service desks have come a long way in the last few years, and if you’re looking to migrate to a new solution, it may seem like a daunting task. The…

12 Red Flags That Your IT Help Desk Solution is Behind the Times

Take a long, critical look at your IT help desk solution to see if it enables your organization to meet a growing list of demands. If you find any of…

SolarWinds Lab Episode 36: SolarWinds Support Spectacular!

Fix what ails your SolarWinds® environment. Tech Support specialist Jason Ferree joins Head Geeks Leon Adato and Patrick Hubbard as they show you how to keep your SolarWinds environment healthy.…