Tag: IT Service Catalog


build service catalog workflow

author:

ITSM

Five Samanage Customers on the Benefits of the Service Catalog

May 22, 2018

One thing we find is that many new customers are surprised by how many parts of multi-step services they can automate through the service catalog. They might not have chosen an IT service management (ITSM) solution specifically to build workflows, but it often becomes the most important part of their service strategy.


4 service catalog requests touch multiple departments

author:

ITSM

4 Service Catalog Requests That Touch Multiple Departments

May 3, 2018

You can plan for all of the crossover between departments by creating automated tasks, reminders, escalations, and notifications for every service provider. You can identify bottlenecks where tasks are delayed and services are breaking down, and correct the process.


make reporting part of IT service catalog

author:

ITSM

Make Reporting a Part of Your IT Service Catalog

April 11, 2018

With an effective employee service management strategy, you can ensure that internal resources are aligned across departments. The service catalog lets you create a menu of services for employees to go to for their service requests, giving both the employee and the service provider …