Tag: it service management



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ITSM

Q&A: Breaking Down IT Silos

January 9, 2020

One of the most frustrating challenges in IT, historically, is working within silos. Given today’s complexity and specialization throughout IT, it’s more important than ever that teams work together toward goals that benefit the entire business. Following our own advice, I talked with a …


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ITSM

ITSM: A Conversation With Garry Schmidt

December 2, 2019

Garry Schmidt first got involved in IT service management (ITSM) almost 20 years ago. Since becoming the manager of the IT Operations Center at SaskPower, ITSM has become one of his main focuses. Bruno: What are your thoughts on ITSM frameworks? Garry: Most frameworks …


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ITSM

4 Key Integrations to Consider for Your Service Desk

November 27, 2019

One of the greatest challenges for IT departments in the age of digital transformation is consolidating data and creating opportunities for different systems to work together toward common goals. Technology integrations are a key piece of streamlining processes, and that’s especially true in the …


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ITSM

ITSM: The Tie That Binds

November 15, 2019

Few relationships sail along without ever having to cross stormy seas. Even the best marriages need to batten down the hatches occasionally. A combination of genuine involvement, good communication, and various tools used by all involved is the best way to extend the time …




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ITSM

How to Reduce an Influx of IT Support Tickets or Messages

September 9, 2019

If you’re experiencing heavy workloads, an influx of tickets, and a shortage of service desk agents, you’re not alone. According to a recent SDI report, over 35% of service desks planned to increase their staffing levels last year. While staffing is an obvious way …


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Security

6 Risk Management Best Practices You Can Implement Today

August 29, 2019

Understanding risk management (and why it’s important) as I highlighted in my last post, Why Risk Management Is Critical to Your IT Infrastructure, is essential as you begin to plan a course of action. In this post, we’ll continue to explore risk management, and …


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