The Software as a Service (SaaS) era is ending—at least, that’s what…
IT pros are discovering a smarter way to manage servers. In this episode, Microsoft Cloud advocate Phoummala Schmitt (@ExchangeGoddess), Head Geek™ and 10-year Microsoft MVP Thomas LaRock, and Head Geek…
Samanage moves up six spots on G2 Crowd's top software companies in 2019.
With a modern service management solution, you can take advantage of the following five capabilities to boost internal customer satisfaction within the service desk.
In this article, we will look at some of the challenges and opportunities that ITSM can expect as the younger generations come into their own, driving businesses even further into…
The conservation of quantum information is a theory that information can neither be created nor destroyed. Stephen Hawking used this theory to explain how a black hole does not consume…
Expectations surrounding the services supplied by IT desks are growing as rapidly as digital work life is transforming, and the overall quality of the customer experience is inescapably important to…
It’s that time of year again—the time to reflect on the past year and anticipate the year ahead. For a number of years now, organizations of all sizes have been…
Unless you’re a current, aspiring, or former IT professional, you probably don’t know exactly what ITIL is. But it also stands to reason that if you’re reading this blog right…
Having convinced myself in previous posts that my automation projects will never be finished and that I will forever be supporting 101 different device connection paradigms, I thought that in…
For all the contemporary talk about digital transformation and how it’s happening all around us, it can be maddening, trying to get your head wrapped around what it actually is…
