Tag: service management

author:

ITSM

Uniting IT Operations and IT Service Management 101


Having both a positive employee experience and employee engagement are key factors for an organization’s success. In a recent SolarWinds survey, over 85% of IT pros said that IT is critical or very important in driving that experience. Service desk pros work directly with …


author:

ITSM

ITSM: A Conversation With Garry Schmidt, Part 3


Garry Schmidt first got involved in IT Service Management almost 20 years ago. Since becoming the manager of the IT Operations Center at SaskPower, ITSM has become one of his main focuses. Here are part 1 and part 2 of our conversation. Bruno: What …


author:

ITSM

Hybrid IT Terms ITSM Pros Should Know: A Glossary


Software has evolved a lot further than just something that you purchase and install onto your computer. Businesses now have the luxury—and the burden—of selecting from a wide array of digital tools built in myriad ways. With the ever-growing selection of software, systems, and …


author:

ITSM

ITSM: A Conversation With Garry Schmidt


Garry Schmidt first got involved in IT service management (ITSM) almost 20 years ago. Since becoming the manager of the IT Operations Center at SaskPower, ITSM has become one of his main focuses. Bruno: What are your thoughts on ITSM frameworks? Garry: Most frameworks …


author:

ITSM

Biggest Takeaways from Service Management World 2019


Last week, our team introduced SolarWinds® Service Desk to ITSM pros at HDI’s Service Management World (SMW). Though it wasn’t our first SMW (we’ve previously attended as Samanage, a founding partner of the event), it was our debut under the SolarWinds umbrella after April’s …


author:

ITSM

ITSM: The Tie That Binds


Few relationships sail along without ever having to cross stormy seas. Even the best marriages need to batten down the hatches occasionally. A combination of genuine involvement, good communication, and various tools used by all involved is the best way to extend the time …