We are thrilled to be named a SIIA CODiE Awards finalist — for the fourth consecutive year! This year’s nomination of Samanage Service Platform for “Best IT Management Solution” follows…
Agile ITSM and the Agile Service Desk Up to this point, Agile IT has been mostly confined to the world of software development. Well…that is changing. Simply put, Agile has…
What SolarWinds' acquisition of Samanage means for the ITSM market.
Applications of Artificial Intelligence Are Everywhere You may not realize it unless you are deeply involved in the creation and application of artificial intelligence, but AI is everywhere around you,…
AI is paving the way for ITSM and the future of the service desk. Learn the 5 principals of what makes an IT service desk “smart” and what to start…
Relatable chatbots are the present and future of ITSM, so learn more about why it’s important to develop their backstories.
Learn how AI-enabled ITSM can help improve customer service by automating everything from the initial conversation to the automatic dissemination of tickets.
Learn about the rise of automation, agile, and user experience and how digital transformation is rapidly changing the future of ITSM as we know it.
Check out this artificial intelligence (AI) glossary of key terms to familiarize yourself with, as these will be in business leaders’ vocabulary soon, if not already.
Learn how to identify and expertly deal with ITIL incidents by creating an incident management process flow.
