Generative artificial intelligence (AI) represents a new frontier for transformative productivity. With…
As companies grow and mature, it’s easy to feel trapped in an IT asset mud pit. IT pros faced with increasing numbers of users, more complex systems, and a variety…
IT Service Management (ITSM) strategies and platforms inherently target IT: it’s a part of the acronym! And, the ITSM platform is the bridge between IT and the organization’s employees. Sure,…
Ask a hundred IT pros and their managers what “cloud native” is, and you’ll get as many different definitions. In part it’s because public cloud providers (PCPs) seek to provide…
Whether you’re a small business with fewer than 100 employees or a global enterprise with thousands, having an alert system integrated into the service desk can be invaluable. This type…
Experienced IT practitioners know applications and solutions—whether off-the-shelf, customized, or built from scratch—are rarely a perfect fit. Inevitably, something doesn’t work quite the way we want, scale to quite the…
You can tell the quality of a group, department, or organization not by how things go during the good times, but how they go during the challenging times. It doesn’t…
Many organizations across the U.K. are tackling the three main factors behind digital transformation: cloud technology, IoT, and employee mobility. However, one downside to increased digitization is how this opens…
Every year, on the third Tuesday of September, we celebrate IT Pro Day – a day set aside to recognize all tech pros and the work they do. For some obvious reasons, this…
First, I hate the term “soft” skills. I prefer we call them essential or non-technical skills or even essential non-technical skills, as that would be more accurate and not have…
Conferences, while a lot of work, are such a fun outlet to connect with other people in the IT community. It’s an opportunity to learn about new technologies, trends, and…
