Tag: itil

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ITSM

ITSM: A Conversation With Garry Schmidt


Garry Schmidt first got involved in IT service management (ITSM) almost 20 years ago. Since becoming the manager of the IT Operations Center at SaskPower, ITSM has become one of his main focuses. Bruno: What are your thoughts on ITSM frameworks? Garry: Most frameworks …





ITIL 4 foundation

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ITSM

Everything You Need to Know About ITIL 4 Foundation


Introducing the ITIL 4 Foundation This year brings us a new version of ITIL, the world’s leading best practice guidelines for IT service management (ITSM). The ITIL 4 release will come in sections, each rolled out one at a time and building on the …





5 self service portal benefits boost customer experience

author:

ITSM

The Evolution of ITIL


Unless you’re a current, aspiring, or former IT professional, you probably don’t know exactly what ITIL is. But it also stands to reason that if you’re reading this blog right now, then you’re probably a current, aspiring, or former IT professional.



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