Tag: itil

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ITSM

ITIL 4 Certifications: A Guide for Service Desk Pros

February 20, 2020

The ITIL framework is more than a best practice guide for IT service management (ITSM); it’s a way to design a strategy that creates value for the customer and service provider. Since the initial framework was first put into practice decades ago, ITIL has …


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ITSM

Q&A: ITIL 4 One Year Later

February 13, 2020

It’s been roughly one year since the IT service management world was introduced to ITIL® 4 at Pink19. This latest evolution of ITIL provides guidelines to IT pros and service technicians to address ever-changing service management challenges and meet the needs of employees more …


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ITSM

How ITIL Practices Can Simplify Hybrid IT

January 30, 2020

According to IBM, 98% of companies plan to use hybrid cloud computing by 2021. That means almost everyone will be managing some combination of on-premises and cloud-based infrastructure. The trend to adopt a hybrid IT infrastructure is steadily rising, and many IT pros know …


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ITSM

ITSM: A Conversation With Garry Schmidt

December 2, 2019

Garry Schmidt first got involved in IT service management (ITSM) almost 20 years ago. Since becoming the manager of the IT Operations Center at SaskPower, ITSM has become one of his main focuses. Bruno: What are your thoughts on ITSM frameworks? Garry: Most frameworks …





ITIL 4 foundation

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ITSM

Everything You Need to Know About ITIL 4 Foundation

April 2, 2019

Introducing the ITIL 4 Foundation This year brings us a new version of ITIL, the world’s leading best practice guidelines for IT service management (ITSM). The ITIL 4 release will come in sections, each rolled out one at a time and building on the …




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