itil

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How ITIL 4 Guiding Principles Can Boost Communication in Our WFH Reality

ITIL has established itself as the gold standard of guidelines for service management over the years. And with so many employees working remotely this year as a result of the…

Beyond IT: Expanding the Service Desk’s Footprint

IT Service Management (ITSM) strategies and platforms inherently target IT: it’s a part of the acronym! And, the ITSM platform is the bridge between IT and the organization’s employees. Sure,…

A Beautiful ITSM Union: ITIL and DevOps

Since the launch of ITIL 4, incorporating DevOps into service management strategy has been a hot topic. On the surface, both DevOps and ITIL are frameworks that can help facilitate…

Better Together: Benefits of Connecting Configuration, Change, and Release Management

Both the technology and infrastructure we use have changed how we deliver services to our customers (or employees in this case). But how are our businesses adapting to these changes?…

Change Templates: Your Roadmap for Necessary IT Changes

For some, change is something to look forward to. For others, it may be scary and anxiety-inducing. If the latter describes your organization, it may be time to rethink your…

IT Risk Assessment vs. IT Risk Management: The Difference and What They Mean to the Service Desk

In life, risks can be perceived both negatively and positively. Taking a risk can sometimes yield great results, but other times, a risk is a yellow light of caution. For…

Putting ITIL 4 Into Practice With SolarWinds Service Desk – SolarWinds Lab Episode 87

ITIL 4 certifications demonstrate a thorough understanding of how to deliver value to the modern organization through services. Matching that understanding with the capabilities of your ITSM solution is a…

ITIL 4 Certifications: A Guide for Service Desk Pros

The ITIL framework is more than a best practice guide for IT service management (ITSM); it’s a way to design a strategy that creates value for the customer and service…

Q&A: ITIL 4 One Year Later

It’s been roughly one year since the IT service management world was introduced to ITIL® 4 at Pink19. This latest evolution of ITIL provides guidelines to IT pros and service…

How ITIL Practices Can Simplify Hybrid IT

According to IBM, 98% of companies plan to use hybrid cloud computing by 2021. That means almost everyone will be managing some combination of on-premises and cloud-based infrastructure. The trend…