itil

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How ITIL Practices Can Simplify Hybrid IT

According to IBM, 98% of companies plan to use hybrid cloud computing by 2021. That means almost everyone will be managing some combination of on-premises and cloud-based infrastructure. The trend…

ITSM: A Conversation With Garry Schmidt

Garry Schmidt first got involved in IT service management (ITSM) almost 20 years ago. Since becoming the manager of the IT Operations Center at SaskPower, ITSM has become one of…

Top 10 Acronyms: ITIL 4 Terms to Remember

Implementing ITIL can be a big experience for your organization, especially with a sea of acronyms to remember. We're giving you a head start with our top 10 ITIL acronyms,…

Building a Complete Picture of IT Assets — SolarWinds TechPod 017

To maximize the benefits of business technology, IT asset management (ITAM) should have a strong relationship with service delivery. Over the years, ITAM has evolved beyond a spreadsheet of laptops…

15 ITSM ITIL Metrics for Tracking Incident and Service Management Success

Your service desk solution may come with a baked-in set of reports, but these aren't necessarily the most critical ITSM ITIL metrics for your service team to track.

Expert Tips for Handling ITIL Incidents

Learn how to identify and expertly deal with ITIL incidents by creating an incident management process flow.

Everything You Need to Know About ITIL 4 Foundation

Introducing the ITIL 4 Foundation This year brings us a new version of ITIL, the world’s leading best practice guidelines for IT service management (ITSM). The ITIL 4 release will…

ITIL 4 Launch and Key Takeaways From Pink19

The Pink19 Conference in Las Vegas featured the rollout of ITIL 4. Our Samanage team has you covered with all of the highlights.

Transforming Traditional ITIL Into Agile ITIL

Keeping your ITSM efforts in front of the rapid changes, both within and outside of your organization can be even more challenging if you steadfastly hang on to rigid frameworks.

ITIL 4 Update Launch is Almost Here

Common criticisms of ITIL's shortcomings have led to the creation of other frameworks that attempt to either replace ITIL or complement its application, depending on the IT context.