Insights From the IT Trends Report 2024 — AI: Friend or Foe?

Artificial intelligence. It’s been on the lips of tech professionals and the…

Latest Posts

Why do I Have to Think About Business Continuity?

You’ve probably heard about the importance of business continuity and disaster recovery. Today, more businesses have business continuity plans than ever before. With so many businesses looking to secure their…

The Business Challenges We See Today

Over the next few weeks, I will be releasing a series of articles covering the value of data analytics and insight, focusing on five of the key business drivers that…

5 More Ways I Can Steal Your Data: Ask the Security Guard to Help Me Carry it Out

In my recent post  5 More Ways I Can Steal Your Data – Work for You & Stop Working for You I started telling the story of a security guard…

My Life as IT Code: Part 5 – Walking the Wall

In this, my fifth and final post about life hacks, I’ll talk about the communication process, clarifications across all key personnel, and a big approach in how some of these…

The Unifying Force of Data

Someday, we may look back on IT as a subset of social science as much as a technological discipline. Because it sits at the intersection of business and technology, visibility…

Needle In a Hay Stack or Sword in a Straw Pile?

I’ve spent countless hours trying to find the perfect tool for the job. In fact, I’ve spent more hours searching at times than I have doing the work. You’ve probably…

My Life as IT Code: Part Four – Exercise and Sandbox

In previous posts in this “My Life” blog series, I’ve written quite a bit about the project management/on-task aspects of how I keep my focus and direction top of mind…

Hierarchical Observability with RED

I’ve written before about the minimal set of metrics that can serve effectively as application/service vital signs. One such set is the RED acronym, which stands for Request Rate, Request…

Monitor Your Citus Cluster With SolarWinds® Database Performance Monitor

SolarWinds® Database Performance Monitor (DPM) has support for monitoring Citus, a scale-out solution for massively sharded data storage and processing using standard open-source PostgreSQL. Citus (previously known as CitusDB) layers…

What’s the Difference Between Incidents, Service Requests, and Tickets?

One of the most common questions that we receive during implementation is, “What is the difference between an incident and a service request?” While most people are familiar with “tickets”…