Dear IT Service Management, After ten years of working in different areas…
“In the beginning was the word” … oops, “the cloud.” Long ago “cloud” was a buzzword, especially when it was a cool word that one knew exactly what it meant.…
Remember the person in my last post who asked me to describe a load balancer? They came back and asked about ASAs. I’m not sure if they really wanted to…
Data is only valuable if you use it to solve a problem. Look no further than the IT service desk for a number of possibilities. Here are seven IT service…
Over the years, I’ve read more than a few articles about the qualities that are found in the best administrators. These articles focus on soft skills, but sometimes will list…
A storage system on its own is not useful. Sure, it can store data, but how are you going to put any data on it? Or read back the data…
One of the most interesting changes that I have observed in my career is Microsoft shifting from just being a development organization to truly becoming a DevOps team, in the…
Disasters come in many forms. I’ve walked in on my daughters when they were younger and doing craft things in their bedroom and said “this is a disaster!” When it…
Despite ploughing more than £50m into the digital transformation of the NHS, evidence suggests only a handful of trusts have adopted the Government’s “cloud first” policy. NHS Digital spent…
IT departments all over the world are getting very good streamlining service. In fact, ITSM has been so successful that other departments want to provide the same level of service.
When it comes to application performance management, the main focus is the application. That is the main concern for end-users. They do not care about network performance, server performance, or…
